POOR CUSTOMER SERVICE BY ADT

A representative from ADT did contact me on the 12th and inform me that the matter will be forwarded to the Pretoria branch manager as well as his operational manager. I asked the lady to give me their respective contact numbers to contact them if I don't get feedback. She told me that she will send me an email with the requested information immediately after our conversation. Well it is now 5 days later and I received no communication from any one. It seems that they do not care about their customers and I won't recommend them at all.

Well it is now 2 weeks since they told me that the Social Media Officer (SMO) will contact me asap. At least their service is consistent because the SMO did not make any contact. It seems that they realized that their actions on the night of the burglary was insufficient and they don't want to take responsibility for their poor service and try to cover up for their actions.

Only promises, a lady from ADT phoned me on the 3rd of November and promised that she will escalate my problem to 2 persons who will contact me. No need to say they never phoned. On Monday 6 November I phoned the lady back and informed her that nobody phoned me as promised. She put me on hold and later told me that someone will phone me back. I insisted to speak to someone and she put me through to Mr Cornelius who could not understand why nobody phoned me because there are a lot of inter office emails regarding my situation. He also promised that he will come back to me before Wednesday. Well it is now a week later and as expected nobody phoned and the number I phoned on the 6th does not answer my phone calls. Is there something that they are hiding which they want to withhold from me.

I believe the Social Media Officer is just an excuse for we don't care. After 13 days nobody phoned. What a pathetic company.