Poor customer service and non delivery of services

On 18th December I was phoned by ADT to report my alarm had gone off, as I was on holiday and the house was completely closed for the duration, I told them this , they said they would check and phone me back.<br> After an hour of waiting and no response, I asked my father to go around and see what was happening.<br> On arrival he found the house and garage open and had been burgled.<br> I phoned ADT and asked them what was going on and to please get around to our property immediately as my elderly father had now walked into a dangerous situation. This they did and escorted him through the home.I then phone d ADT and asked if they could organise a guard until I could get home, which they said they could not do and I would have to find one, I explained to them that I was on holiday out in the northern KZN with no electricity and very little cell reception and really needed their help. <br> I spent 2 hours on the phone to JHB and then Capetown and they gave me a contact number for a security company in Durban, which when I phoned them said they could not help as it was after hours. I Have asked to cancel my contract due to bad service, they offered me a cheaper rate,I declined,