Poor customer service

The system triggers a false alarm even when we go to the bath room which is en suite and now called them for the technician to come check they say will come on Monday and I can't bunk work as there will be no one on Monday now they say I need to pay 800 rand for the technician to come check out the fault and I am paying my monthly premiums Yesterday's I called to be assisted with troubleshooting and even following the steps of troubleshooting the problem persists In affluent areas they attend to the problem quickly but because I am from a township the service sucks