Poor customer service

I contacted ADT to request one of their consultants to come and see me with regards to joining ADT Security and to go through our current alarm system.

A Lady called Benedicta from their call centre contacted me yesterday morning and confirmed a consultant would come to see me this morning 25/08/2017 @ 09h00.

Around 10h20 I ended up contacting Benedicta to inform her that the consultant had still not shown up for our appointment. To which her response was that they are not taking anymore new customers in our area. And she had forgotten to contact me to inform me of this.

I ended up having to take a day off work because of the fact that I have been waiting so long for these people and they just do not care to contact a person or even explain whatbthe situation is.

I requested to speak to a manager to take the matter further and was told that she can not transfer me to a manager and refused to give me any contact details for a manager when requested.

I will not recommend this company for anybody. If their customer service is this bad, how bad will their response time be.