Poor customer service

Our alarm system got stroked by a lightning mid January and reported it. They said they’ll come fix it on the 4th of February. Waited the whole day they never came or called. Next day we called and they saw that they were suppose to come and they made us hold while finding out what happened the next thing the call was cut off. When we tried to call again they never responded. Now we have to pay for services that we are not using.