Poor client service

On the 19 February 2016, at 3:05pm, an intruder gained entry onto my property. He was about to get in through an open window, when i activated the panic. i awaited a call from ADT for five minutes, but in vain. Then i called them. The lady who took my call casually rep**** yes a panic was received but they are so busy. I was so livid at this point. She promised me a van was dispatched. Awaited another ten minutes, still no van. I called ADT again and demanded to speak to her superior. The reply was that, the supervisor was busy and will return my call. The intruder was long gone by now. At 3:34pm, i could see ADT by my gate. i enquired about the time frame, his response was i must speak to ADT. i called ADT again and managed to speak to the supervisor, who had no answers to my questions. ADT did not deliver that day. Very inefficient and total lack of remorse. Thats the end of ADT for me.