POOR AND PATHETIC SERVICE - ALARM NOT WORKING FOR 3 WEEKS NOW

I am so disgusted in Fidelity and the level of service we have received, our alarm has not been working for more than 3 weeks, I have been calling and sending messages asking for someone to come check why we cant activate our alarm, the only messages I keep getting from Fidelity ADT is that their office our hours are between 9 and 3pm, monday to friday and I should contact them but when I do I am unable to get through to anyone. Also, I work from 7:30 till 4:30pm, and your useless office hours means I never get service unless while I am at work, and this also means my house has been without an alarm for more than 3 weeks.

I will ensure my payment does not go through end of this month as I have not received any service from Fidelity ADT.

Please ensure my alarm is fixed before the new month starts.

ACCOUNT NUMBER JAF00312