Please escalate this urgently !!!!!

Hi I am a client of ADT security and recently moved and took out a second account for my second property .The rep Anthony Green was here on the 1st of August 2018 and which he clearly stated that the installation would take 8 days After waiting for a long period of time I decided to call and inquire about the process however during my call the admin department stated no paperwork had been submitted regarding my application

I then called Mr Green today the 7th of August 2018 to further inquire about the proceedings of the installation and he assured me that he would call me back before the close of business today however I am still waiting for Mr Green to contact me back

Please may this matter be escalated to the highest Manager urgently

Regards Casline / Jennifer