HW
Hennie W

1 reviews | Active since Oct 2011

26 Jan 2016, 08:32

Pethetic service / bad installations and theft

I got ADT out to replace a broken alarm sensor on my garage wall.<br> Firstly they left stating they need to order the product.<br> They disappeared for weeks and when I followed up they said they will come and replace the sensor.<br> They replaced it with the wrong sensor and the alarm lights indicating if the alarm is active is fixed with prestic!!!<br> I've been sending various e-mails made various calls to get them back to inspect the installation.<br> Someone came out, confirmed it was a bad installation and left, not to be heard from again.<br> 5 Days ago I received a sms stating that the outstanding money will be deducted by debit order.<br> This after I clearly stated that I will pay by EFT once I'm happy with the installation.<br> Today I received a sms from my bank stating that ADT tried to deduct an amount from my account.<br> If you don't sort this out in this week, I'll lay charges of damage to property and theft.

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Replies (1)
Adt Security
Adt Security's reply26 Jan 2016, 09:06
Official
Hello hennie5,

We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.

Kind Regards,
Customer services