People will die at the hands of ADT Security

It has now been 4 months that their automated system has been a disaster. When an alarm happens you get the automated call which allows you to cancel it. Whilst you are in the progress of doings so, keep in mind that at the same time you have to disarm your alarm and try to see which alarm was triggered to investigate, you get another call interupting the automated call, which prevents you from completing the automated cancellation. The second call is from an operator which has a long prescribed interaction introducing themselves, asking if all is in order, asking your password, then your name. You end the call and think you can now investigate why the alarm was triggered and to ensure youu make yourself save, and BOOM!!! you get another call taking you through the same process again. During this time, if there is an intruder, you are distracted with all the calls, and the intruder will hear were you are....Well done ADT for pin pointing your clients for the ********...

For 4 months they promised to get a technician to call me so that I casn explain to them what is happening, and of course, NOTHING!!!

Until you want to cancel...that's the moment ADT proves it's arrogance.

So a technician calls me, keep in mind that I am working when he calls. I explain everything but he hints that it is an alarm fault...it isn't the alarm calling me, it is ADT...and their system work perfectly before. One call agent even admitted that there was some change and ever since they have been having issues.

So I agree to see him Wednesday and explain t him that infront of him we will trigger an alarm, and he can see first hand what happens with the automated call and all the calls after that...to which he agrees.

However he demands that I give him a specific time-keep in mind this call was Monday and Wednesday is 2 days away. I ask him to give me a call on Tuesday afternoon because I am in construction and we get daily requested for site visits ext and that it is impossible for me to give a precise time at that stage.

And his response? If I can't give him a specific time then they can gaurrantee me a time slot to see me.

Guess what...I lost my cool!!! From his point of view they are doing me a favor to come see me even though I am sacrificing my business time to help ADT reslve their system issues...

So I told him that we can't meet...

And...above all miracle he decides to call me Tuesday afternoon to book an appointment which I decline to do. Surely I can't expect them to do me favours???

So the same evening I have an alarm trigger...go trough the hell described above.

I have installed extra measures almost as an "double check". Sadly crime has spiked in our area. My neighbor was shot and I was the firt to help-for days I smelt his blood when I showered because after he was taken to hospital I shower to remove all his blood from me. He sadly passed away 3 days later. Another elderly couple was held at gun point for 4 hours whilst their house was ransacked. Another neighbor's dog was shot when it intervened. Another tenant moved within a week after also being held at gun point...

To get back to the alarm trigger...

An hour and five minutes later an early warning goes of, I grab my gun and move towards the front door which is open with the security gate locked. As I am about a meter away a hand grabs the security gate and shakes it...it turned out to be a ADT security gaurd. I didn't expect a security gaurd to come an hour and 5 minutes after an alarm which was cancelled on the automated system and telephonically after the extra calls...What if I pulled of a shot and we ended up shooting at eachother...what if an innocent person died???Would it be fair for me to die as a client after repeatedly reportign the problem? Would it be fair for the security gaurd to die just doing his due dilligence???

ADT- you need to get your **** straight. If it wasn't that both I and your gaurd kept our cool things could have easily escalated...and trust me, if it did there would have been hell to play.

As such, you need to provide me with the details of your company as I want to esculate this risk to your employees to the department of labour...

Secondly, you need to provide the details of the governing body for security companies so that I can report you to them...

Luckily this will no serve as public records...as will my call history