Payment dispute

Hi,

I have been trying to contact your accounts department to sort out a payment dispute for the past month with no luck. One of the credit controllers I have been in contact with since beginning of November is Vumeka Sithole who has since stopped responding to emails. I am now receiving sms’s daily about an overdue account which was paid, person to call Dumisani Shiburis line rings unanswered. I was lucky to go through on Tuesday and left a message for him to call me back. He did not. This is not acceptable, resolving an unallocated payment when I have provided all payment information should not be this daunting.

Please escalate my query to the AR manager to resolve.