Paying for services not rendered

June 2014 I took out an ADT contract. I paid the rent for the system for the remaining of the year witch included: a pet friendly system, 2 panic buttons, door contacts and the key pad. I was promised that no matter how many times I move I will not have to pay for the system to be moved, that a fully armed car will be within 7 min away from my home at all times.November I moved to a new home in a different suburb. After living in my new home for a week and several calls to the local office, I received my keypad at my new home. <br> My pet friendly system was not installed, nor any panic buttons or door contacts. The code to my new home was not installed and I was unable to use my alarm system in any way.<br> After several more calls to the ADT offices a technician came to change my code 7 months after moving to my new home.<br> I enquired about my pet friendly system that I paid for again in december and was promised feedback ASAP. 2 Months later I sent ADT head office an email explaining that even though I have not once missed a payment I have receved only bad services and wish to cancel my contact. After being called offensive names and being threatened, I'm forced to pay a penalty