Paying for nothing

On the evening of the 15 or early hours of the 16of January 2015, our business was broken into. The alarm was set and active, ADT has confirmed this, yet it did not activate. Our business lost over R13000 worth of goods. Us being a small business, we were close to being crippled, and only having some old equipment at home, kept our doors open. Having a security system, was supposed to be our \safty net""; they would not get away with much...as ADT would be there???? The real sad thing; ADT took no responsibility at all for our losses; not even a sorry of any sort. In fact; they used clauses in the contract to distance themselves of any wrong doing. So; we as business owners want to move to another security firm; hopefully better......and ADT has charged us a cancellation fee;another \""thank you\"" for nothing"