Paying for a unit that is off and not working

<p>I have been calling and requesting on numerous occasions that we please have some form of assistance as the technical call center cannot assist remotely to reset my password on my system i have spoken to numerous consultants not even willing to take down anymore names instead I was advised that they will send out a technician to reset my password at a cost of R800.00 why am I paying for a system.</p> <p> </p> <p>initially when they came to install only the radio as I had an alarm prior to this with another company and they replaced the backup battery which was perfectly fine and added this to my acc without consent (Bridge of contract) I have been trying to get hold of the sales person that is liable for this region or my acc and to no avail and they keep advising that they will forward them the message</p> <p> </p> <p>I find that this service is appalling I took a drive in the area that I live in and you cannot even see 1 single response vehicle in the area and we pay for a service</p> <p> </p> <p>If this cannot be dealt with soon as I have exhausted all avenues I will be taking further steps as i was advised that we need to give ADT the opportunity to resolve this</p> <p> </p> <p>Lee Roy Scorgie</p> <p> ********** / ********** </p>