Paying double for nothing!!

Since ive moved to George from Pretoria iv'e only had issues and currently I'm feeling like i am paying for a service that I do not get and can not use.

Firstly the installation guy never made a appointment and when he eventually after 2 weeks came through, he only conected my current alarm system on ADT. Never gave me any password or gave me any instructions to activate the going away option, he only told me to press 5 for the stay function. He was going to come back to give me the extra remotes that i ordered and to put up the ADT boards...after waiting a additional 2 weeks and not hearing from him I had to contact my contract guy to get the technician or offices number (so been paying for a month no system), for my installation to be completed as I could only use the stay function.

Now you must understand that I have 2 kids and we activate the alarm at 10pm and they have to wake me to go to the facilities. I was informed that I have to phone the office as the technician uses his private cellphone, spoke to Shannon to create urgency. He came the next day again without warning brought me the remotes that is no use as we only disarm the stay function ... Which means up until today (3 months) the kids still needs to use the facilities before arming the stay alarm, as they still need to wake me during the night to disarm and arm the alarm (very inconvenient).

Still no boards (confusing as he was supposed to bring the boads with the remotes) He gave me a code to disarm the alarm and showed me which button to press for the away alarm, but for some reason if i use either the alarm still goes off , which by the way I can't hear from the front door (also a concern). Now keep in mind I'm paying for a stay alarm which I'm sure I don't need more than the going away alarm.

The first time the alarm went off I had the privilege of talking to their computer, telling me to press buttons if I want to cancel the alarm call out, which I think is ridiculous in times of need, did you know it takes 5 minutes for real person to phone me... by that time I am already dead if in danger. I've asked to remove the automated response about 20 times, as well as escalating the matter for urgency as I am unhappy about the fact i can't use my system and still paying for it.

Eventually after two months someone phoned me being frustrated I raised my concerns I got a very bad attitude from the lady on the other side of the line...Telling me that I have now raised 4 complaints and she is phoning me to cancel automated response (rude!!!) .

I felt forced after numerous emails and calls, trying to get the manager to finally phone me, to reverse my debit order to see if someonewill then attend to my issues with system!!! Surprisingly I almost immediately received messages and emails telling me that I have been tried to get hold off, but they had no luck and I need to pay my account before the suspend my alarm... funny as the system anycase is no use to me. Weird as I only had one missed call. My response to email was, once ADT has sort out what I'm paying for, so system is actually usable and worth it and then, i will pay my account.

Then only someone me. Another concern is the two times adt came out to my house I didnt even feel safe, as the first time the guy was at the wrong house standing with is hands folded infront of his bakkie and the second time right house but still just standing in the road, no torches flashing around my house to find out if I am safe, or if any windows are broken. Which raises a big concern as I could be in real danger inside house.

I don't feel safe at all and I don't feel that I am getting what I'm paying for and the service is horrible. I need this sorted out ASAP or you need to cancel my account and we call it quits or i wil take the matter further as it has been 3 months. I'll rather go to another security company.

Also my debit order for Pretoria still goes off which means I'm paying double for a non existing service. The lade Karen that phoned me eventually had still after 4days not sorted out anything and seemed fine about the fact that im paying for nothing she even wanted me to pay more for them to fix the wrong remotes i was given by the ONLY teqnition working for ADT in George and a new installation fee.

I'm sure there must be some law covering the client to cancel contract with immediate effect under such circumstances. If i don't even have a ADT rented system which i paid installation for in Pretoria. The guy explained to me that is the only reason i am signing a 2 year contract because the system is rented. Now i have nothing from ADT why do i need to pay a cancelation fee if I have paid already 4 months for nothing in George?

Will never refer George ADT as their service is nothing like Pretoria!!! At least in Pretoria everything was installed and connected quictly i could feel safe as the actually walked around the house when the alarm went of with lights always more than one guy and their response time was very quick, not like George taking forever to come out!!!

Very disappointed Client