Paying, but the no alarm system

I am unsatisfied with the level of service I received from ADT. There was a break-in on 31 Aug 2015. We reported the matter to ADT with the ADT security officer who was present during the incident that the alarm system was cut off. ADT said there were no Technicians available they will send a Technician on 01 Sep 15. However, ADT sent a Sales person while the system was not fixed. I had to wait for ADT and sacrifice work which no one will reimburse me for. To sum up:<br> 1.According to the ADT security officer who was present during the break-in the saw some getting out but no one was caught<br> 2.Technical was never sent to fix the reported problem<br> 3.We made two appointments with/for the Technician but they never came.<br> 4.ADT substantial benefit for break-ins since we have to high amounts for Technicians which can encourage ADT to be negligent/not implement sufficient controls to prevent such incidents even to pursue this type of acts.<br> 5.On 01 Sep 15 money was taken by ADT from my account, I am not sure why since I do not have an Alarm system (it was reported countless times while we are living in fear)<br> 6.It seems like none of your principle described on your websites are ful