NZ
Noreen Z

1 reviews | Active since Apr 2014

07 Jan 2017, 16:26

PATHETIC WARNING TO ALL SUBSCRIBERS CANCEL YOUR CONTRACTS

<p>I live in an enclosed area but contributed to the so called boom gate secured by ADT although I made use of another security company for my residence. I then changed my home armed response to ADT but confirmed that the boom gate premium be canceled as Why would I pay DOUBLE for the same service. A year has passed and with a shock I realized that BOTH premiums are being collected from my 2 accounts. I called several times to get resolved and send several emails eventually a woman contacted me and promised to look into it as I demand a FULL refund. Weeks have passed with no feedback and they even had the nerve to AGAIN collect premiums for BOTH yet being aware of my query. This is blatant ***** and I will address it accordingly. Even the CEO was copied on my emails yet still no response or refund! </p>

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Replies (1)
Adt Security
Adt Security's reply09 Jan 2017, 07:58
Official

We take note of your comments. These have been communicated to the Finance department. Someone will be in contact with you today.


Kind regards
Customer services