Pathetic turnaround from control room

Pathetic response time from control room. My alarm triggered at 20.17 and the control room calls me at 21.53. I requested to speak to a supervisor my the control room agent puts me on hold and then cuts my call. With no call back. Second time I'm having an issue in 1 week. What's the point of dispatching a vehicle almost 2 hours later and being charged for it???