Pathetic TechnicalServices

Experienced lightning damage on 15 March 2016. Incident was reported to ADT on 16 March 2016. A technician (Juan) visited my property on 18 March 2016 to quote on a repair to the damaged system. Technical services was due to do this installation on 22 March 2016, however on that day, after several calls to ADT PMB offices the staff seem to be unaware of any such arrangement. Another technician arrived on 24 March 2016, an hour and a half late, rendered part of the installation and left due to not having the required parts on hand. On Tuesday 29 March the same technician called me and stated that the repair will be completed on Wednesday 30 March 2016. I have been calling the ADT PMB offices throughout the day, I have been told that will call me back several times and yet nothing has been done. I was then given phone numbers for ADT head office and transferred back and forth with no luck.