Pathetic service when cancelling our contract !!!

Item: Adt Security
Rating: 1
Author: Rochell W

On the 3rd January i called to cancel my ADT subscription and spoke to Khensani. He informed me that we had to give one months notice which we duly did. We then switched over to our new armed response and they installed their radio and alarm system into our house. ADT has continued to call us regarding a signal that they have received from our alarm . HOW ON GODS GREEN EARTH are they receiving a signal when their radio isn't even active in our home? They failed to call us when we were customers and our alarm went off , now that we have cancelled they wont stop calling us at all hours. They continue to debit our account even although we sent through written confirmation of cancellation . ADT have 1 more week to come and collect their radio or i will throw it away!! AND STOP TRYING TO DEBIT OUR ACCOUNT! WE HAVE GIVEN YOU 1 MONTHS NOTICE!

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Replies (2)

Adt Security's replyOfficial

23 Feb 2023, 11:42

Dear Rochell D W

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Adt Security's reply23 Feb 2023, 11:42

Official

Dear Rochell D W

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Rochell W's updateReviewer Update

27 Feb 2023, 20:20

It comes as no surprise that I have not heard back from Kensani after the consultant who called me to rectify the poor service said he would send me written confirmation of the cancellation ! What’s even more upsetting is that ADT debited my husbands account on the 24 February after we have cancelled . WE WANT OUR MONEY BACK!!! The lady that called me to arrange collection of the radio was rude and not accommodating ! The bad service just continues with ADT !

Rochell W's update27 Feb 2023, 20:20

Reviewer Update