Pathetic service received

i would like to address my utmost frustration from the service received from ADT regarding an agreement entered into on the 20th of March 2025 as per attachment

on the same day, the sales person did not explain or give details of the system itself and that this would be a link up and not considered as a new contract nor did he provide any other options available and we were then advised a technician would come instal the radio

when the technician came to instal the radio , he advised that the we needed a new battery as the old is no longer working and of which the battery was then replaced at our expense and which was fine at that point .( we were not advised that the system was old and that it would need any replacement anytime soon )

a few days later the technician had to come back for the panic buttons which were also not advised about as we had now discovered from the call centre that the panic button does not send a signal , the technician then came back and advised that he had fixed the panic button, it would not ring but would a send a signal to ADT once one pressed , He also left a quote and advised that this system is old and said in the future if we decide to upgrade , the amount on the invoice would need to be paid .

two or three weeks later ,on or about the 06th of May 2025 our system stopped working( this is approximately a month after we have signed the contract) and have been calling Adt for assistance but none has been received to date .

with the 1st call i made , the lady said they would book a technician to come through ( this was about the 08th of 09th of May )

on the 12th of May , the day when the technician was supposed to come through , the call centre called and advised that the they would charge us for a call out and i asked how we are to be charged for a system that barely worked a month when we were not advised of any other option before signing this contract for us to decide whether we would take it or not . Since then they have been saying they will escalate and revert but no one does.

Can ADT please advise why we have not been provided any feedback on a way forward so we can cancel the contract if no assistance can be provided .

Can ADT provide alternatives of how the above can be resolved

Can ADT provide escalation processes if unhappy with the outcome

And also can i please have a recording of a lady called Ayanda from the technical team who i spoke to on the 20th of May and was very rude as i would like to escalate the matter ( separate email was sent regarding this and no feedback received )

i hope for prompt response