Pathetic Service... PATHETIC

<p>I’ve been calling ADT customer care for the last 3 weeks and my issue is still not sorted.</p> <p> </p> <p> I installed a rented system on 31 October 2014.I was told that with a rented system maintenance would be done by ADT, as opposed to if I buy a system and maintenance will then be at my cost so I opted for rented. About 3 weeks ago I noticed my sensors were not working correctly and I called ADT , the technicians were apparently fully booked so they could only come check my system after a week so for that week my house was at ris****! But do they care right !!!</p> <p> </p> <p> After a week they finally came to check and all the technician could come up with was that the sensors were not of good quality(which baffles me as ADT were the ones to arrange this so called bad quality sensors) so it needs to be replaced at my cost. I was also told that I was short so the sensors would not pick me up …. Can you believe this… are you telling me all ******* are tall…. He rebooted the system and said we should call again to make an appointment to replace at my cost.</p> <p> </p> <p>Last week I called again and spoke to another call centre agent who said she would send someone to replace the sensors at no cost to me as the technician made an error saying we need to pay. Another guy finally came today and said that I need to pay R370 per sensor as it is not working and he was not told that it would be at no cost to me so he can’t replace.</p> <p> </p> <p>Is there no communication between your staff as it seems no one communicates and everyone has a different story.Some say I need to pay and some say it is rented so the costs lie with ADT. Some say warranty is for 1 year others say warranty is 2 years.Some say 1 year with the installors and 1 year with ADT.</p> <p> </p> <p> I have another alarm system at another house and I am really considering moving to another security service as I cannot begin to understand why I would put my safety “life” in the hands of people who cannot even communicate.</p> <p> </p> <p>Can someone who actually knows anything contact me ASAP as this is so frustrating!!!!</p> <p> </p>