Pathetic service from adt security company

I have asked adt security to come test my alarm system on the 3rd May 2018 & they told me that they don't have enough technicians & made arrangements for them to come on the 8th May 2018 which they never came. On the 10 May 2018 there was a break into my house & valuable gadgets and personal items ******. According to my neighbor the alarm went off as usual but no one came & he was surprised by that.He had to wait outside his yard from 11h30 -17h00 to guard my house & ensure that those ******* doesn't come back. When I enquire why didn't they come as usual when the alarm went off they said it didn't ring from their side.What's worse later in the evening I tested my alarm the adt security guard came & i asked him who told him he said it is their control room because they saw that my alarm went off yet when the ******* stole my goods in the morning they were no where to be found. Now when they suppose to process my claim & pay for what I have lost, they are sending me from pillar to post. I urge everyone who uses their services to make use of another security company,