Pathetic Service from ADT Security

We were approached by an ADT Watch Sales Consultant Wanda Benani on the 04 August 2017 where he came to see us at our home on that day. We signed the Service Agreement and Installation Agreement , he gave us a total amount(debit order) that would go off on the 1st of the month, this included the ADT alarm system(2 sensors,pad, armed response etc) plus extra sensor(R329) and radio (annual fee that had to be paid) plus admin fee which we would only start paying after 2 months. I received missed calls from Wanda and he wanted to come and see us on 11 August 2017, I finally sent him a msg on whatsapp asking if it isn't something we can discuss over the phone he then asked if I'm working the Saturday. He then called and suddenly we were told that we had to pay for the 2 sensors that came free with the alarm system and our amount was suddenly almost doubled that would go off on the 1st. In his own words he says this " I understand Monique I messed up but I will try to speak to my manager if they can give you pet friendly sensors with non charge. But don't worry I haven't submitted your paperwork I wanted to discuss with you first regarding the pet friendly sensors there will be no deduction from your account". I sent him a msg on that same day to cancel these contacts. I received a call from ADT Security re installation of the alarm system and also a sms stating a reference and a number I should call to activate the cell panic service after I cancelled with Wanda, I sent him a msg on the 29 August saying that I cancelled with him and that no deductions are made from my account. I've been sending emails and sms's ever since to Wanda,his team (Nicole Sims, Nat-Lee Esau) and manager(Paul Plumstead) re my cancellation and also the cancellation letter. Up until today I haven't received the cancellation letter and when asked they always seem to avoid it, on Saturday the 09 September ADT tried debiting my account with R375.00 , I mmediately sent Wanda a msg on Whatsapp re this asking why thus happened as I've cancelled and installation was never done. He rep**** saying that " Monique I did send them cancellation letter and I don't understand why they debit the amount from your account but now I'm not around in Cape Town I will find out Monday when I'm back to Cape Town". I sent him a reminder on Monday 11 September 2017 to please sort this out and his reply was " I'm coming back at work Wednesday".

I emailed all of them again and was told by Nicole Sims " Morning Monique I am investigating with the relevant department, as to why the debit order went off. I can confirm that on our system, your profile has been cancelled".

I then received another email from her saying "Afternoon Monique Just to keep you in the know, I am awaiting feedback from the correct department regarding the d/order" but no one ever sends me the cancellation letter.

Glad I decided to cancel cause if this is the service I'm getting I wouldn't want to be associated with them.

Regards Monique