Pathetic service from adt

Pathetic service.....*********** clients without any shame . Asked for a technician to come out to my property to reinstall what was supposed to be installed in the 1st place .....I was under the impression adt team was on point but I was wrong.so I book an appointment for them to install the a new backup battery and in the same sentence I mentioned that the alarm went off without a team being sent . The lady on the telephone advised me she will give me call as soon as reach at home to restart it,but failed to do so.Spoke to a different call center agent whereby she tells me a different story.....adt should please not leave trainees unsupervised.how can I pay if you don't deliver I am not your ATM