1 reviews | Active since Jun 2016
Pathetic Service from ADT
<p>After numerous requests to cancel our ADT contract, due to very bad response times and poor visibility in our area, we received a email stating that our alarm system is rented with ADT. The alarm system will be removed should we cancel. My husband was ******* into signing the contract. The consultant that my husband dealt with was not honest with regards to the system being rented. We then requested the invoice and the mount that must be paid in order to pay for the alarm system. Eventually, a consultant by the name of Sithembile Ntsele sent an email with a ridiculous amount with no invoice attached to validate the amount requested. I responded to that email on the 05.08.2016 requesting for an invoice with the breakdown of the costing as well as for a manager to contact me. Sithembile Ntsele has not responded to my email nor has a manager contacted me to date! Why am I receiving such pathetic customer service from ADT? I have been a loyal customer for over two years and my monthly payments has been timeous! This is unacceptable! I just want ADT to cancel their service!</p>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
To date nobody has been in contact with me regarding this matter. Why is it so difficult for a private company to contact their customer? Is it that difficult for ADT employee's to provide customer service? If ADT cannot even contact their customer after numerous telephone calls and complaints - how will ADT help me when I am in a crisis?
To date nobody has been in contact with me regarding this matter. Why is it so difficult for a private company to contact their customer? Is it that difficult for ADT employee's to provide customer service? If ADT cannot even contact their customer after numerous telephone calls and complaints - how will ADT help me when I am in a crisis?
To date nobody has been in contact with me regarding this matter. Why is it so difficult for a private company to contact their customer? Is it that difficult for ADT employee's to provide customer service? If ADT cannot even contact their customer after numerous telephone calls and complaints - how will ADT help me when I am in a crisis?
To date nobody has been in contact with me regarding this matter. Why is it so difficult for a private company to contact their customer? Is it that difficult for ADT employee's to provide customer service? If ADT cannot even contact their customer after numerous telephone calls and complaints - how will ADT help me when I am in a crisis?