Pathetic service from ADT!

I took out a contract with last year. About a week back the system became faulty ...I had an attempted burglary this morning and I'm still waiting for adt to respond..I have been calling adt repeatedly for them to come asses the system but they keep saying to me I must contact the installers...I have no idea who the installers are as i did not take contract with them...I spoke to many different people at the call centre...Maureen...itimeleng...Millicent and I was even told that the supervisor risci will call me... Nothing...my last clinic was wen I spoke to Millicent who's promised to get a patrol car to check on me...fat chance that hsppening... In my opinion...ADT IS THE WORST SECURITY COMPANY...they don't care about our safety!!!just out there to make money of us!!!