PATHETIC SERVICE FROM ADT

I have decided to report this incident on Hellopeter since I have immediately after the incident in the early hours of the morning sent emails to ADT's customer service but has until now not received a courtesy of a response.<br> <br> At about 1:25 am on Monday morning I woke up to the sound of my dogs barking. After investigating we saw someone trying to scale my wall and get access to my yard.<br> <br> ADT was immediately called but by 2:00 we were still waiting for anyone from ADT to assist us. We eventually with the assistance of others and with a persistent barking dog went to investigate ourselves and made sure the intruder(s) were gone and knew we were aware of their activities. <br> <br> When I called ADT to make enquiries the lady on the phone checked and noted that the call was logged but it appeared nothing else happened (subsequently).<br> <br> Someone from ADT conveniently arrived after the call an hour later.<br> <br> I want to know why it takes more than 1 hour for a response? Why am I still paying for this shoddy service?<br> <br> Interestingly enough, soon therafter my next door neighbour's alarm went off before 3 and their security company ZONEWATCH arrived within 7 minutes. <br> <br> <br>