Pathetic service

Absolutely pathetic service, I spoke to a lady by the name of Miss Melvina Holmes who claims to be the supervisor for ADT. I have moved into my new place and it is our first night here and I have been on the phone for over an hour only to be told that there is no signal coming out to them and I must wait for Monday for a technician to come out. I then spoke to Rakesh Singh who claims to be a supervisor and stated he can get someone to come out but they can only be here for 10 minutes. A guy by the name of Walter came to my premises and was very rude to me and he then left. I spoke to Merran Naidu who stated that ADT have 2800 customers in Newlands West which I then spoke to Rakesh Singh and confirmed they only have 2 vehicles to cover Newlands West and they don't have any vehicles to stand down to assist me who is paying for a service and don't have any connections with the control room and I must wait till Monday.. This is putting my family and myself at risk and I want the head of department to explain why I should continue with their services which they do not provide???