Pathetic Service Delivery

I took time to read all the complains about ADT services on this platform, the question is, is there anything that has been done?

We are receiving a pathetic service from ADT and yet every month the debit order still goes through.

My alarm is malfunctional, it just goes off when as and when...I've been charged twice for this, firstly for the normal monthly subscription and secondly for the maximum monthly threshold exceeded due to this technical problem.

Firstly, I spoke to Mathepelo, she indicated that the technical service department will call me back, after holding for 10 min on the line just to secure an appointment with the technician to come and check the alarm, that was on the 30th of December 2022.

No one called. Days after i spoke to another lady, she indicated that the technician will be available on the 06th of Jan between 9 and 12:00 to come and check what is the problem. No one came, later in the day around 15:39 I received a call indicating that the technician is running late, they can only come on Monday the 09th of Jan...

I took time off from work to deal with this issue as it is costing me, for no show technician, of which you are still going to be charged for them just to check the alarm.

1. It is so sad for a big organization like ADT not to take their customers seriously. 2. People working for ADT they are too comfortable and not taking their job o us seriously. 3. We have seen big companies thinking that they have arrived and go down very bad and quickly due to poor service delivery. 4. ADT has more than 4000 bad reviews, I will never recommend anyone to use ADT services. 5. It just a matter of time, there will be a security company that will respect us and their services, so that everybody is happy.

I no longer care if they come or not...Anyone who is reading this review please advise and recommend the best security company, because I cannot afford to make the same mistake twice.