Pathetic Service

I recently joined up with ADT Fidelity, and was formed in October 2021 that my account ran into arrears. I managed to make payment arrangements and after a few weeks of battling to get assistance, I was in contact with Mohammad. We came to an agreement that I would pay R 650.00 p/m for 6 months to get my account squared up, the arrangement was that my first debit would go off in January 2022. Wednesday morning (15 Dec 2021) I received a notification that a debit order went off from ADT Fidelity? After which we agreed that the payments would start in January next year, I sent Mohammad an email asking what happened to our agreement to which I received zero feedback too. Why make arrangements when they in anycase make there own decisions especially this time of the year!? I don't mind paying my account but at least stick to the arrangements that was made. This is really Pathetic and I honestly wouldn't refer anyone to ADT! Any other security company but ADT.