Pathetic Service

Towards the end of February 2021, I started experiencing problems with 1 of the security beams in the yard. It would constantly set off the alarm in the middle of the night with no movement detected, I would further check my CCTV footage and no visible movement would be visible. I called the tech support here in Bloemfontein, spoke to a lady the name of Yvonne, she sent out a technician a week later by the name of Jaco. After twice coming out to my property to change the "sensitivity" of the beam, he recommended that a new beam should be installed as resetting the "sensitivity" was not helping. On the 11th March 2021, a new beam was put in, the amount payable by me was R2,500.00. A month and half later, the same new beam started setting of the alarm again in the middle of night. The same technician came out two weeks later after I had logged a call with the tech support, reset the "sensitivity" again and said I now have a "low battery" problem as well, so he will return with a quote for a new battery. The very same night the same beam set off the alarm again. On the 2nd June 2021, I called tech support, spoke to Yvonne and told her, I am still waiting to hear back from the said technician as the new beam is still setting off the alarm. She promised to get back to me but sadly I am still waiting. On the 10th June 2021, I called customer service in Joburg, after I told the agent my problem, he got in touch with the technician manager in Bloemfontein, called me back and said someone in Bloemfontein will get in touch with me in the next 15 minutes and he will call me back again in an hour to confirm if indeed I have gotten assistance. Sadly to confirm, neither the agent nor anybody in Bloemfontein has called me back to assist to this day.

I feel cheated out of my money that I paid for a new beam that clearly was not necessary and the lack of service that I have received from ADT is absolutely pathetic. I wouldn't even go as far as calling what I have experienced for the last 3 months as service, your company is beyond pathetic.

Solomon Motloung