Pathetic service and Unreliable

<p>ADT your service is pathetic. On 15\01\2017 I had a ******* where I was held at gunpoint and most of my house content was ******. When the perps left I pressed the panic button at 20:50. One of your agents called and I informed him that I had just had a ******* and was on my way to the police station. Yesterday upon requesting an alarm\activation report the incident was reported as a "false alarm" when I told the agent that a ******* had taken place. Now insurance requests the report and yesterday I spoke to Rudy whom assured me I would receive a call by 7pm after speaking to his supervisor to sort out the matter.I did not receive the phone call, I called today(7/2/2017) at 7:49am and spoke to Michelle whom also spoke to her supervisor whom told her for insurance purposes the incident being marked as "false alarm" does not matter. As Rudy told me now Michelle also tells me she will escalate the issue and call me back. It's very comforting to know that your firm considers a house ******* as a false alarm. I am now trying to put the pieces back together after a horrible experience and you are hindering me from doing that by going back and forth about this report.</p>