Pathetic Service - ADT

On the 1 November 2023 I registered with ADT, and I was advised of the following: - I would be charged a radio fee in December - A technician would be sent out

On the 10 November 2023 I was charged R426 for the radio fee with no technician coming out. In essence I was expected to pay for a service I didn't receive.

After contacting the sales person who completed the application, he advised me that this happened to a lot of customers. He apologized and said they'll sort it out.

At some point ge stopped responding to my messages as I told him, I'm not going to continue with the application. To me this was a breach in trust.

I have been calling this company since November and to date I have not received my money. Instead each time I call, a team leader calls back to try to change my mind about canceling.

My last call was a few days ago and u was told that the sales guy who initially completed the application and ignored my messages was going to resolve the matter.

This makes no sense. I don't want to do business with your company and I will be sharing this experience on every platform to warn future clients that this is the service they can expect from ADT.

I want my money returned. I have been waiting for it for over 2 months.

My next steps is to contact the ombudsman