Pathetic service !!!

What’s the point of all the innovation and advertising if they can not maintain and service their current clients !!! Clearly there’s a miscommunication as I could have died in my home this morning and yet nobody came out to check on me and the service centre says it’s due to load shedding ! Unacceptable how can I trust a company with mine and my loved ones lives if they can’t even do the bear minimum that they are paid to do and simply check if I’m alive in my home !!!! On hold with the call centre for more than half an hour being sent from pillar to post as nobody wants to take responsibility or tell me why I was left alone after my alarm my triggered!!! Seems to me ADT doesn’t care what happens to their clients provided they receive that debit order every month ! Absolutely pathetic service !!!