Pathetic service

I took out a alarm system and service with them. Wanted to cancel in the first couple of months because i had a faulty wire to one of the entrace of our door. It took forever to get hold of them and for them to actually fix it. When I wanted to cancel they said I must pay a large amount of money but online it says they have a 6 month money back guaranteed. I lost my phone and had to update my number. I sent them a email in December 2022 and stil to this date no one has contacted me.

Now i am relocating to a place where they dont even have a security team and o told them they can take back te alarm without me paying a fee but no respone.

I have contacted them in the end of July asking them to come remove the alarm because i have already moved. The owners wants to paint the house but they waiting for adt to remove the system. It is 15 days later and still no respone.

If the service was good then i wouldnt want to cancel. But now because the service is up to **** i want to cancel but must still pay cancellation even tho they can keep their alarm system????

Pathetic service. Pathetic alarm. I will adive all my friends, family and colleagues AGAINST ADT.