PATHETIC SERVICE

I e-mailed ADT in December last year to inform them about one of my beams that was faulty. They only responded to me mid-January (this year) and sent a technician to have a look at it. The said beam was working fine on normal days except when it was raining and it will just go off. After the technician had been to my place, he left the beam completely dysfunctional. Almost two weeks after the the said technician had been to my place and left the beam completely dysfunctional, i received a call from from ADT (a guy who referred to himself as a supervisor to the technician that had visited my house) asking me as to whether or not I received a quotation from them for a new beam and as to when I wanted them to come and install it, When I relayed the above story/narrative to the caller, he promised to revert to me by this past Monday and todate I am yet to receive the said call, Further, my helper has to stay outside for the whole day whenever she has the laundry on the line, since our back beam is no longer functioning. This also despite the fact that I informed ADT that property, family and myself's security has been severely compromised by the very same company that is meant to provide protection to us. I am fed up with them and contemplating approaching Mi7 or any other security company for a better service,

Sizwe Mchunu ***