Pathetic Service

On Tuesday the 23 February 2016 i called adt monitoring centre and spoke to Jessica to assist me to test my alarm. I told jessica she needs to stay on the line and see if the signal is coming through. She told me she cannot do it.In the past when calling the centre to test my alarm they always stay on the line to assist me.Jessica was not willing to go the extra mile to assist the customer.There is no seriousness of the call or the client.Jessica rather tells me she can put me on test mode and says she has to put the phone down.This is pathetic service. I am thinking of cancelling my subscription and moving over to another company. Your service is the worst ever.