PATHETIC SERVICE

We ordered 2 remotes and an LED light at the end of February and stated it as urgent as these are for our new tenant who needs access to the alarm system as there are beams protecting the cottage. We signed the quotation on 5 March. Since then we have had to follow up numerous times to get a technician in. When they did arrive, they had the wrong remotes and wrong LED light. After several complaints and escalating to a manager, the technicians were scheduled for Monday 25 March. This was then moved to 26 March. Well, by 17:30 no-one had arrived so I had to phone twice to ask if anyone was still coming. The first call I was told they are still on their way. The second call I was told there is no stock of the remotes so someone can only come on Friday. This is over A MONTH LATER!!! And the request was supposed to be urgent and we escalated it. No one communicates. I have always had to phone in and check up on everything and make sure things are scheduled and when they are scheduled there is always another excuse. This is the most pathetic non-service I have ever received! Completely unacceptable!!!! My tenant cannot arm /disarm the system from the cottage and cannot tell if it is on or off as there is no LED light! This is putting everyone at risk. I really don't know what to do anymore as even escalating and talking to a manager does not help!