PATHETIC SERVICE

I have been with ADT for about a Month, I paid my account via EFT, prior to me doing so i called the call centre to stop the debit and make a not on my account. on the 1st November debited my account. I called them and i spoke to Liesel ,.she promised me that she will refund my account and ask her manager to approve it. it is now the 11th of November, i received no response from her, my money is still not in my account even though they told me it will take 3 working days. i want my refund and i want to be compensated for the poor service!!! this is pathetic to say the least. i have called them every single day since my account was debited?? is this how you treat your new customers???