Pathetic Service

I actually was not going to relate my entire experience but because of the poor service I am taking the time to do so. Recently I took over an existing alarm which was connected to a phone line and I wanted a radio pad. It took your team members over 3 weeks to get it done after numerous calls. Recently the entire system shuts down and after numerous failure attempts speaking to staff and requesting for someone to call me which never happen, I used the sms facility you have and received a message that I will be called shortly which in ADT language is on the 5th day and the lady I spoke to does not call me back. <br> I called in numerous times to report a fault and know ones seems to worry. The list can go on and the sad think is that you are unable to reach or speak to senior management. Your sales consultant are aware of this. It defeats the purpose if you cannot provide a service but want more customers. I was also incorrectly billed this month. <br> Come on ADT its time you wake up and smell the Coffee. I require someone from exco to call me as they need to here me out and provide me with a reason as to why I shouldn't go to the media - News24 - consumer watch etc with my frustration