Pathetic service

I purchased a property that had an ADT alarm system in it. I decided to use the community security company to support the local efforts to eradicate crime in the area. The alarm system default password was changed by ADT and the new installer could not change it to set up the alarm. I phoned ADT and was asked to pay R529.99 for a technician to come out, which I did on 1 June. <br> <br> When enquiring after two weeks when the person will come out, I was told that the company policy have changed and that they cannot change the alarm default password. After many e-mail exchanges and phone calls, I was told that that is the case and they will refund my money. I sent my bank details and have after two months and many requests not received the refund. <br> <br> I eventually contacted the Security Association of SA and they intervened. I got some reaction, but to date no action. I eventually had to pay someone else R450.00 to default the codes and still have ot received my money back. Will never ever use ADT again (I was a loyal customer for many years at my previous property!!)