PATHETIC SERVICE

<p>I signed up with ADT by a referral of a friend and within an instance I had a visit from them. My existing alarm is not in working order and they promised that they would fix it. I was put under immense pressure to sign the contract on 2 February 2017 by their consultant, Nazreen, on the basis that their technician Allan Pinto would repair the alarm. The technician visited my property a week later who then advised that the alarm cannot be repaired and that he would have to install a new one as well as additional sensors and would come back with a quote. To date he has still to provide the quote. I tried calling him on various occasions as well as ADT but received no response. In the meantime ADT has been deducting monthly payments via debit order from the account and I do not have an ADT alarm ! I havent even received a statement from them. I spoke to Valdo who promised to come back and when I followed up he had left the office. Thereafter I have tried contacting them on various occasions which took so much of my valuable time and even spoke to the credit control lady, Johanna who advised that she needs to chat to her manager Paul Plumstead and she never had the descency to come back to me. I have demanded a refund and have not had a response! Their service is pathetic !! They advertise the service of a free rental alarm promotion as well as a sign up and get 3 months free promotion "no catch, no hidden costs. Subject to a new 24 month contract, offer valid until 31 August 2017." What is this all about ?????!!!!!!</p>