Pathetic Service

<p>Had a alarm failure, waited 14 days after booking an emergency repair, the tech eventually came to site replaced parts, next day same issue. Booked another call only to be told I am back in the que and had to wait 7 days before tech arrived, when he did he replaced more parts and the alarm worked for exactly 1 day and same fault, AGAIN had to wait for 8 days to get them back, he then found a faulty cable, repaired this and all was good.</p> <p>I recieved a final bill for over R2,200.00 when I spoke to the sevice manager and said I was not happy to pay for the parts fitted as this was clearly not the problem he agreed and the tech came back and took out all the parts he fitted and my alarm is still working.</p> <p>What is not working is tha ADT have after a year still not passed the credit for the parts they fitted and then removed and they keep demanding payment, I then go through the motions of explaining everthing again and I get told the credit will be passed - BUT it just does not happen, try esculating the problem through the call center and you will hit a brick wall greater that the one Mr Donald Trump is building, try calling to the accounts they will not put you through, try asking fo the director or senior management, well seems like they dont exist.</p> <p>All I want is someone to pass the Credit for the goods you took back and which your service department confirm are back in your store, I am at the point of cancelling all my contrats with ADT 5 sites just due to this pathetic service.</p>