Pathetic Service

During March 2015 ADT responded to alarm activations at my house, just for me to find out that they do not check my backyard. After an enquiry I was informed that they cannot get access to my backyard due to my dogs. A security officer visited my property and they decided that 2 security officers should respond to my property. He had a look at my dogs a border collie and basset hound. On 20 March 2015 I had a discussion with Albert the area manager, where I said to him this is unacceptable and that ADT must take the responsibility and accountability should I suffer any losses from my backyard as they refuse to secure my property. On 30 March 2015 have I send an email (ticket no E***) to ADT due to them not coming back to me with a solution. On 01 April 2015 I phoned ADT and spoke to Reney and she said that Albert will come back to me asap. On 02 April 2015 I phoned Reney again and again she apologised to me and said Albert will contact me before the end of the day. Well today is 08 April 2015 and no one from ADT contacted me back, not even the area manager Albert.