Pathetic Service

On Thursday morning at 02h17 my alarm went off. Adt call centre promptly phoned me as always and asked if everything was ok. My response to them was everything is fine inside but it was dark and I cannot see outside, can you please send a response unit. It was then relayed to the response unit and 22 minutes later an armed unit pitched up. I duely complained as 22 minutes is not acceptable especially in a high risk area like Lenasia South. This complaint was escalated to the supervisors in charge and at 3h00 in the morning I got a call from one of the supervisors who said he would look into why the response unit was so delayed and get back to me.<br> At 11h30 on Thursday I called in to speak to a supervisor and a call centre agent advised me that he would send an email to a supervisor to contact me asap. The agent said the supervisors name was a Mr Pillay.<br> Its Friday, and guess what no response from anyone at ADT. We have put our trust into these people to keep us safe and secure and this is what happens. ADT, heres what will happen going further - I will put an advert in all local newpapers that you guys advertise in and let the community know what pathetic service we receive.