Pathetic service

I've been with ADT since late last year and the service I've received thus far has been pathetic. I got a call a month or two ago from Securpro saying that they aren't getting signals from my alarm, set up an appointment and they never pitched. <br> So, on 11 Feb 15 I called you guys to test my alarm, was on the phone for more than 30 minutes and you confirmed you're not getting signal. I then asked the person I was dealing with (forgot her name) to sort it out, they said my area is done by securpro (a company that I do not know), I should call them. I asked for a number and I was put on hold, for another 10 minutes and STILL were not given the number by your useless consultants, they couldn't find it. I googled the number, called them, they promised to call me back later to confirm the time they'll be at my house on Thur. Both those things didn't happen. I then called ADT AGAIN, speaking to Joy this time around, she said she sent an email to securpro to get hold of me. That AGAIN did not happen.<br> <br> So, I have an alarm that I'm paying every month for that isn't working, is that fair? I want you to cancel this contract and refund my premiums because clearly you're not interested in sortin