PATHETIC SERVICE

There is a serious issue with the alarm system you had commissioned your technical team to install. <br> - Firstly the wiring was done incorrectly and burnt in my ceiling, only for the technician to tell me that he is not a qualified electrician and therefore cannot attend to the problem<br> - I received up to 8 calls a day about my alarm being triggered<br> - Zone 8 does not trigger the siren<br> - My panic buttons do not work unless they are being held in for 10 to 15 seconds<br> I would like the equipment removed, a full refund on it and monitoring cancelled. As you can imagine, since my home had been broken into I rely on this service for safety. it's like crying wofl!<br> - I do not feel safe when my siren does not go off in my home<br> - I do not feel safe when I am called several times to be told that the alarm had been triggered. <br> - I do not feel safe being told that someone had gone to my home but couldn't get over the wall because of high walls, yet nobody bothers to go round the back where the actual point of entry is to check that everything is safe. I am appalled, frustrated and disgusted in the service from the technical team and monitoring team - you deduct money for not delivering a service.