AB
Aqielah B
1 reviews | Active since Nov 2015
29 May 2023, 07:58
PATHETIC SERVICE
Good day We moved into our house in July 2020 and 3 months later cancelled the ADT Alarm system. I still had to pay the current month which we did. They immediately came and removed their equipment. Months later i received a call that I owe ADT money as no payment has been made for 7 Months. I explained the situation and the consultant said she will note on the system. Again months later I received a call from attorneys and was informed that I was handed over due to nonpayment. Once again I explained and it has been noted. Now I received a letter from attorneys demanding almost R4000 for non payment.
This is affecting my credit profile and I am sick and tired of this incompetence. It is clear that someone has messed up and I have to deal with this still after 3 years.
I dont want to speak to a consultant. A manager must call me urgently!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Adt Security's replyOfficial
29 May 2023, 12:22Dear Aquielah B
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply29 May 2023, 12:22
Official
Dear Aquielah B
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
AB
Aqielah B's updateReviewer Update
29 May 2023, 13:18I have just called Adt and was informed after 3 years that my outstanding balance is for breach of contract. What contract?????? We specifically told the lady WE DONT WANT A CONTRACT and was explained of the month-to-month option(Which we signed up for)
Then we cancelled with ADT and this is clear on the system. The equipment was removed a few days later and somehow there is no record of that. How does this even make sense. Why would we allow them to remove equipment if we have a contract. And why is this the 1st time we hear of a contract after I have spoken to so many people about this issue.
The guy Ive spoken to now said it might be that the person we have dealt with in 2020 might not have been very clued up with the system and that is why we were ill informed....REALLY!!!!!
How is that our problem. Due to their incompetence we are now liable to pay this account. I need this matter to be resolved SOON. Its affecting my credit score and profile
Then we cancelled with ADT and this is clear on the system. The equipment was removed a few days later and somehow there is no record of that. How does this even make sense. Why would we allow them to remove equipment if we have a contract. And why is this the 1st time we hear of a contract after I have spoken to so many people about this issue.
The guy Ive spoken to now said it might be that the person we have dealt with in 2020 might not have been very clued up with the system and that is why we were ill informed....REALLY!!!!!
How is that our problem. Due to their incompetence we are now liable to pay this account. I need this matter to be resolved SOON. Its affecting my credit score and profile
AB
Aqielah B's update29 May 2023, 13:18
Reviewer Update
I have just called Adt and was informed after 3 years that my outstanding balance is for breach of contract. What contract?????? We specifically told the lady WE DONT WANT A CONTRACT and was explained of the month-to-month option(Which we signed up for)
Then we cancelled with ADT and this is clear on the system. The equipment was removed a few days later and somehow there is no record of that. How does this even make sense. Why would we allow them to remove equipment if we have a contract. And why is this the 1st time we hear of a contract after I have spoken to so many people about this issue.
The guy Ive spoken to now said it might be that the person we have dealt with in 2020 might not have been very clued up with the system and that is why we were ill informed....REALLY!!!!!
How is that our problem. Due to their incompetence we are now liable to pay this account. I need this matter to be resolved SOON. Its affecting my credit score and profile
Then we cancelled with ADT and this is clear on the system. The equipment was removed a few days later and somehow there is no record of that. How does this even make sense. Why would we allow them to remove equipment if we have a contract. And why is this the 1st time we hear of a contract after I have spoken to so many people about this issue.
The guy Ive spoken to now said it might be that the person we have dealt with in 2020 might not have been very clued up with the system and that is why we were ill informed....REALLY!!!!!
How is that our problem. Due to their incompetence we are now liable to pay this account. I need this matter to be resolved SOON. Its affecting my credit score and profile
AB
Aqielah B's updateReviewer Update
30 May 2023, 11:22Spoken to supervisor. What a waste of my time. No one will take responsibility for the mess up and the client has to pay.
So many bad reviews of many clients that had to be victim of *********** staff and affecting our credit profiles as we need to cough up monies. No consequences.
PATHETIC!! Rip-off
How is this even allowed?
So many bad reviews of many clients that had to be victim of *********** staff and affecting our credit profiles as we need to cough up monies. No consequences.
PATHETIC!! Rip-off
How is this even allowed?
AB
Aqielah B's update30 May 2023, 11:22
Reviewer Update
Spoken to supervisor. What a waste of my time. No one will take responsibility for the mess up and the client has to pay.
So many bad reviews of many clients that had to be victim of *********** staff and affecting our credit profiles as we need to cough up monies. No consequences.
PATHETIC!! Rip-off
How is this even allowed?
So many bad reviews of many clients that had to be victim of *********** staff and affecting our credit profiles as we need to cough up monies. No consequences.
PATHETIC!! Rip-off
How is this even allowed?
Adt Security's replyOfficial
30 May 2023, 13:13Dear Aqielah B
We take note of your comments. These have been communicated to the Finance department. You will be contacted as soon as possible to discuss.
Kind regards
Fidelity-Adt
We take note of your comments. These have been communicated to the Finance department. You will be contacted as soon as possible to discuss.
Kind regards
Fidelity-Adt
Adt Security's reply30 May 2023, 13:13
Official
Dear Aqielah B
We take note of your comments. These have been communicated to the Finance department. You will be contacted as soon as possible to discuss.
Kind regards
Fidelity-Adt
We take note of your comments. These have been communicated to the Finance department. You will be contacted as soon as possible to discuss.
Kind regards
Fidelity-Adt