Pathetic product

I am extremely frustrated with the product purchased. I paid a huge some of money to upgrade my alarm system in May 2017 only to have the alarm system malfunction or not work EVERY TIME I am away from home. This is the 4th instance in a year where this alarm system would not work or arm. Where is the peace of mind you talk about in your on hold recording. I am told my battery is low this time round, How can a 1 year old battery be damaged??? 3 months ago was apparently lightening damage and I had to pay R2500.00 to replace the entire db board. 2 months before that was something else that caused the system to malfunction. 3 months before that was again an issue. I am fed up of having issues everytime I am away from home. And to top it off I am told I must pay a call out fee of R899 for a technician to come out today as it is sunday. This is absurd!!! I have had endless issues with your product, I even know the technician that is assigned to my area. I require immediate assistance to come and sort out your faulty product and will hold ADT liable if any loss arises from your faulty system! At this point I am actually scared to go away as the alarm will malfunction midway through my trip. URGENT ASSISTENCE IS REQUIRED AT YOUR OWN COST.